How is IntelliVA different from a freelancer?+
With a freelancer, you handle all hiring, onboarding, management, and replacing yourself. With IntelliVA, we handle sourcing, vetting, onboarding, coaching, quality checks, and backup coverage. One invoice, one manager, no micromanaging.
How fast can I get a VA?+
Our fastest placement is 48 hours from your signed agreement to your VA actively working. This is possible because we maintain a pre-vetted, pre-trained bench of approved VAs ready to match at any time.
What if the VA isn't the right fit?+
Every plan includes a 7-day satisfaction guarantee. If the match isn't right in the first 7 days, we replace your VA at no extra cost. No awkward firing — we handle it completely.
What if my VA is sick or unavailable?+
Every client has a trained backup VA on standby. If your VA is unavailable for any reason, a substitute steps in within 24 hours — already briefed on your SOPs and workflow. Your business never stops.
Do you only hire from the Philippines?+
All our specialists are Filipino virtual assistants. Filipino VAs offer exceptional English proficiency, Western business culture alignment, and malasakit — the cultural value of deep, genuine caring ownership that sets them apart from any other talent pool.
Can my VA work in my timezone?+
Yes. Our VAs work US, Australian, UK, or Philippine business hours. We match you with a VA available during your preferred working hours — full overlap with your team and clients.
How do you screen your VAs?+
Every VA goes through a 4-stage process: (1) Resume review with verified references. (2) Written English and domain knowledge test. (3) Practical skills test — real tasks, 7+/10 to advance. (4) Personality and values assessment — we screen for professionalism and character. Only the top 10% pass all four stages.
Can I hire VAs for multiple departments?+
Absolutely. Our Growth plan covers up to 3 service areas with one VA. Our Scale plan places a team of 2–5 specialists. Most clients start with one VA for their biggest need, then expand as they see results.
How does billing work?+
We bill monthly — no setup fees, no placement fees, and no hidden charges whatsoever. What you're quoted is what you pay. Your plan is all-inclusive — VA salary, health insurance, management, coaching, and backup coverage. Custom quote on your free consultation call. Contract and engagement terms are discussed during your free consultation call.
Is my business data safe?+
Yes. Every VA signs a comprehensive NDA before accessing any client accounts or data. For Amazon access, VAs are added as authorised users with specific permissions — your main credentials are never shared.
What tools can your VAs use?+
Our VAs are trained across common business tools — Amazon Seller Central, Shopify, Helium 10, Google Workspace, Microsoft 365, Slack, Trello, ClickUp, HubSpot, Zendesk, QuickBooks, Canva, Meta Business Suite, and more.
What does "plans tailored to your budget" mean?+
We don't have a one-size-fits-all price. On your free consultation call, we learn exactly what you need and what budget makes sense — then we build a plan around that. We never compromise on VA quality, but we work to find a structure that fits your business right now.
